Returns of defective products
In order for the consumer to be able to make use of European Union rules on product warranties that are considered defective, he should be aware of the following: 1. If during the delivery the packaging of the product shows signs of wear (such as torn packaging, breaks, scratches, etc.) the customer should immediately indicate them to the employee of the transport company in order for the complaint to be recorded by the transport company with all the necessary information. 2. Within three (3) calendar days from the date of delivery to inform the customer to the company. 3. Within ten (10) calendar days from the date of delivery to send the defective products to the company 4. The return of the product should be done together with all the documents that accompanied it (eg Retail Rep., Purchase Notice, etc.) and its complete packaging with all the forms of the product. 5. The shipment must be made in the same way as the receipt (with the same shipping) otherwise the costs will be borne by the customer who will be responsible for the shipment. After the return, the defect is checked by our technicians and then the customer is contacted for information about the results of the inspection. If the defect is found, the product is replaced and the new shipment is made at the expense of the company. In case the product is not available again in a reasonable time and can not be found by the company, the customer has the opportunity to request another product or request cancellation of the transaction. If the customer requests cancellation of the transaction, the refund of all money (goods and any shipping costs) is made exclusively through a bank. Refunds are not accepted after the end of 15 calendar days from the date of receipt of the products by the customer.